Contact Nos.: (055) 251-2669; (055) 251-2670; (055) 543-9259


Copyrightę 2017 | Catbalogan Water District
JMK IT Solutions
In cooperation with
CATBALOGAN WATER DISTRICT
The official website of
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
Attending Complaints
Who may avail?
  • Disconnected customers that have already paid their arrears and reconnection fee

Requirements

Reconnection Fees
  • For Requested Disconnection               - Php 100.00
  • 12 months disconnected                      - Php 500.00
  • Over 12 months                                 - Fees and Charges for New Application applies

Availability of Service
  • Monday to Friday - 8:00am to 5:00pm (Except Holidays)

Location
  • CWD Office Front Desk - Commercial Division

For Inquiries of installation status
  • Engineering Division c/o Engr. Miguel P. Macaspag
  • Call (055) 251-2669; (055) 543-9259


STEPS

CONCESSIONAIRE

OFFICE STAFF

DURATION (Waiting Time)

PERSON-IN-CHARGE
1
Payment of Arrears
Receive payment, Issue O.R.  and direct customer to cashier
3 mins
Teller
2
Payment of Reconnection Fee
Receive Payment, issue O.R.
3 mins
Cashier

3

Prepare Job order
5 mins
Customer Assistant (Frontdesk Clerk)
4

Assign Personnel  & Schedule
4 mins
Eng'g Division Manager
5
-
Request Materials /Water Meter/Padlock Key
15 mins
Installation Team
6

Proceed to Reconnection site
1 hour
Installation Team
7

Reconnection
15 mins
Installation Team

Total Duration (Waiting Time):
          
         1 hours and 45 mins.