STEPS
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CONCESSIONAIRE
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OFFICE STAFF
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DURATION Turnaround Time
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PERSON-IN-CHARGE
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DOCUMENT
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1
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Inquire
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Provide application form with attached List of Requirements
Briefing of applicants
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20 mins per applicant
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Odette Tesoro
Constancia Panela
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FORM 1:
Application Form
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2
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Submit fully accomplished Application form and requirements.
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Receive and check the completeness of data and requirements
Prepare Service Request for Survey and Investigation
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20 mins per applicant
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Odette Tesoro
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FORM 1:
Application Form
Form SR 001:
Service Request for Survey
Form SR 002:
Service Request for Investigation
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4
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Attend orientation / seminar
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Conduct/Facilitate Orientation Seminar of CWD policies and guidelines
Issues certificate of Attendance
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2 hours
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Constancia Panela
Julia P. Lobriño
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Attendance Sheet
Form 2: Certification of Attendance
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6
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Wait for Investigation
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Investigation & approval
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2 days
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Jerome Maglante
Richard Espina
Martin Palardon
Julia P. Lobriño
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Form SR 002:
Service Request for Investigation
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Wait for Survey & Billing
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Conduct Survey
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2 days
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Macario Gabunar
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Form SR 001:
Service Request for Survey
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Computation of billing & other necessary fees
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15 mins
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Engr. Miguel Macaspag
Engr. Herminia Tuazon
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Form SR 001:
Service Request for Survey
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||
8
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Install after the meter pipeline and inform the frontline
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Prepare service request for checkup after the meter pipeline
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20 mins
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Odette Tesoro
Constancia Panela
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Form 003:
Service Request for Check-up after the meter pipeline
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Conduct checkup of after the meter pipeline
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1 day
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Plumbers
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Form 003:
Service Request for Check-up after the meter pipeline
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||
9
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Wait advise for payment
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Inform applicant for payment
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5 mins
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Constancia Panela
Odette Tesoro
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10
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Payment of Installation Fee
Signing of Service Contract
Notarize Service Contract
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Issuance of Receipt
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20 mins
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Arlene Jabinal /
Teller
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Form SR 001:
Service Request for Survey
Official Receipt
Form 3: Service Contract
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Total : 5 days, 3 hours and 40 mins.
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