Copyright © 2018 | Catbalogan Water District
Attending Request for Repair Works

Who may avail?
  • All registered customers

Services & Fees
  • Transfer of Tapping           
            a)    Cluster                                                          -    Php 750.00 (plus materials)
            b)    Mainline                                                         -    Php 1,500.00 (plus materials)
            c)    Extension Line                                                -    Php 1,000.00 (plus materials)
  • Replacement of Ball Valve & Fittings                              -    Php 200.00
  • Relocation of Water Meter                                           -    Php 300.00
  • Pull-out, Calibration, & Re-Installation of Water Meter      -    Php 500.00
  • Calibration of Water Meter                                          -    Php 100.00
  • Change of Registration                                               -    Php 75.00
  • Installation of Faucet                                                 -    Php 75.00
  • Installation of Pipes                                                   -    Php 15.00/meter
  • Hydro Testing                                                           -    Php 1,000.00 per one storey
  • Concrete Cutting           
            a.)    Single                                                         -     Php 75.00
            b.)    Double                                                        -     Php 150.00
  • Hydro Testing
  • Change Registration
  • Restoration/Concreting 4"x4"                                      -    Php 150.00/lm
  • Concrete Breaking 4"x4"                                             -    Php 150.00/lm.
  • Excavation
            a)    Hard Rock                                                      -     Php 4,000.00/cu.m
            b)    Soft Rock                                                       -     Php 3,000.00/cu.m
            c)    Pure Soil                                                         -     Php 500.00/cu.m

Availability of Service
     Monday to Friday     - 8:00am to 5:00pm
       (Except Holidays)

Location
  • CWD Office Front Desk - Commercial Division

For Inquiries of Request status
  • Commercial Division
  • Call (055) 251-2669


STEPS

CONCESSIONAIRE

OFFICE STAFF

DURATION

PERSON-IN-CHARGE

DOCUMENT
1
Ask for priority sequence (Letter)
Direct to Front desk
1 min
Guard
priority sequence (Letter)
2
Inform front desk for Request Details
Assess request & Prepare Service Request for maintenance 
( no need of survey and investigation, Skip Steps 3- 6)
20 mins


Form SR 006 Service Request for Maintenance Work
3
If request needs survey & investigation, Pay Survey Fee
Issue O.R.
5 mins  per O.R.
Arlene R. Jabinal
Official Receipt
4
Present O.R. of Survey Fee to Front Desk
Prepare Form SR 002 Service Request for Investigation and/or Form SR 003 Service Request for Survey
5 mins
Odette Tesoro
Constancia Panela

Form SR 002
Service Request for Investigation

Form SR 003 Service Request for Survey

5

Wait for Investigation, if needed
Investigation



approval
2 days
Jerome Maglente
Richard Espina
Martin Palardon

Julia P. Lobriño
Form SR 002
Service Request for Investigation

Wait for Survey & cost of labor and materials
Conduct Survey
2 days
Macario Gabunar
Form SR 001:
Service Request for Survey

Computation of labor and materials & other necessary fees
15 mins
Engr. Miguel Macaspag
Engr. Herminia Tuazon
Form SR 001:
Service Request for Survey

6
Wait advise for payment
Inform customer for payment
5 mins
Constancia Panela /
Odette Tesoro


7
Ask for priority sequence (number)
Direct to Front desk
1 min
Guard
priority sequence (number)
8
Payment of Repair Fee
Receive Payment, issue O.R.
20 mins
Cashier



Preparation of Requisition & Issuance Slip, Gate Pass
2 hours
Jesus Nachura



Assign plumber & schedule repair
10 mins
Engr. Miguel Macaspag
Engr. Herminia Tuazon
Macario Gabunar



Approval of Requisition & Issuance Slip, Gate Pass
1 hour
Engr. Herminia Tuazon
Eusebia Christina Yboa
Engr. Miguel Macaspag
Engr. Ralph S. Uy



Issuance of Materials & tools needed
30 mins
Pacita B. Macaspag
Suzette T. Cabuñag



Prepare service request  for repair
15 mins
Customer Assistant (Frontdesk Clerk)



Conduct repair work
15 mins
Installation Team


                                                                                                            Total : 4 days 5 hrs and 22 mins. (w/investigation-survey)
                                                                                                                         4 hrs and 50 mins. (w/out investigation-survey)
Contact Nos.: (055) 251-2669; (055) 251-2670; (055) 543-9259
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
Philippine Standard Time :
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