Copyright © 2018 | Catbalogan Water District
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Attending Request for Repair Works
Attending Request for Repair Works

Who may avail?
  • All registered concessionaires

Fees
  • Transfer of Tapping Fee                        - Php 1,600.00
  • Labor - Replacement of Ball Valve           - Php    120.00
  • Labor - Replacement of Water Meter       - Php    120.00
  • Pull-out, Installation and Calibration                                    
        of Water Meter                                   - Php     50.00
  • Water Meter                                       - Php 1,500.00
  • Concrete Cutting                                 - Php   100.00/meter

Availability of Service
  • Monday to Friday - 8:00am to 5:00pm

Location
  • CWD Office Front Desk - Commercial Division

For Inquiries of Request status
  • Commercial Division
  • Call (055) 251-2669


STEPS

CONCESSIONAIRE

OFFICE STAFF

DURATION

PERSON-IN-CHARGE

DOCUMENT
1
Ask for priority sequence (Letter)
Direct to Front desk
1 min
Guard
priority sequence (Letter)
2
Inform front desk for Request Details
Assess request & Prepare Service Request for maintenance 
( no need of survey and investigation, Skip Steps 3- 6)
20 mins


Form SR 006 Service Request for Maintenance Work
3
If request needs survey & investigation, Pay Survey Fee
Issue O.R.
5 mins  per O.R.
Arlene R. Jabinal
Official Receipt
4
Present O.R. of Survey Fee to Front Desk
Prepare Form SR 002 Service Request for Investigation and/or Form SR 003 Service Request for Survey
5 mins
Odette Tesoro
Constancia Panela

Form SR 002
Service Request for Investigation

Form SR 003 Service Request for Survey

5

Wait for Investigation, if needed
Investigation



approval
2 days
Jerome Maglente
Richard Espina
Martin Palardon

Julia P. Lobriño
Form SR 002
Service Request for Investigation

Wait for Survey & cost of labor and materials
Conduct Survey
2 days
Macario Gabunar
Form SR 001:
Service Request for Survey

Computation of labor and materials & other necessary fees
15 mins
Engr. Miguel Macaspag
Engr. Herminia Tuazon
Form SR 001:
Service Request for Survey

6
Wait advise for payment
Inform customer for payment
5 mins
Constancia Panela /
Odette Tesoro


7
Ask for priority sequence (number)
Direct to Front desk
1 min
Guard
priority sequence (number)
8
Payment of Repair Fee
Receive Payment, issue O.R.
20 mins
Cashier



Preparation of Requisition & Issuance Slip, Gate Pass
2 hours
Jesus Nachura



Assign plumber & schedule repair
10 mins
Engr. Miguel Macaspag
Engr. Herminia Tuazon
Macario Gabunar



Approval of Requisition & Issuance Slip, Gate Pass
1 hour
Engr. Herminia Tuazon
Eusebia Christina Yboa
Engr. Miguel Macaspag
Engr. Ralph S. Uy



Issuance of Materials & tools needed
30 mins
Pacita B. Macaspag
Suzette T. Cabuñag



Prepare service request  for repair
15 mins
Customer Assistant (Frontdesk Clerk)



Conduct repair work
15 mins
Installation Team


                                                                                                            Total : 4 days 5 hrs and 22 mins. (w/investigation-survey)
                                                                                                                         4 hrs and 50 mins. (w/out investigation-survey)
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Contact Nos.: (055) 251-2669; (055) 251-2670; (055) 543-9259
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
CATBALOGAN WATER DISTRICT
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