Copyright© 2018 | Catbalogan Water District
Temporary/Voluntary Disconnection

    Temporary/Voluntary Disconnection is when clients request for temporary disconnection of their service connection. Temporary/Voluntary Disconnection are considered New Water Service Connection if not reconnected after a year.
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Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
SERVICES
Office or Division:
CWD Office Front Desk - Commercial Division
Classification:
Simple
Type of Transaction:
G2C - Government to Citizen
Who may avail:
All customers
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
None

CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Ask For Priority sequence (Letter)
  1. Give customer priority number

1 min
Guard on Duty
Inquire Account Status
  1. Ask Authorization Letter from registered concessionaire if applicable and Water Bill for payment

20 mins
Customer Services Assistant
Commercial Division
Pay Water Bill
  1. Issue Official Receipt
Full amount of water bill
20 mins
Cashier
Commercial Division
Present OR of WB & Fill-up Form SC007
  1. Prepare Form SC008

20 mins
Customer Services Assistant
Commercial Division

  1. Approval of Service Request

  1. Assign & Dispatch Personnel

10 mins
Division Manager
Commercial Division

Customer Services Assistant
Commercial Division

  1. Issuance of Tools Needed

10 mins
Property Officer
Administrative Division

  1. Disconnect Water Service Connection

1 day
Assigned Personnel
Commercial Division
TOTAL
3 hours and
40 mins
Note: "    No disconnection activities were conducted during the ECQ until July 6, 2020.