Citizen Charter

Re-open of Water Service Connection

Disconnected below three Months

Who may avail?

Disconnected customers that have already paid their arrears and reconnection fee

Fees

Payment of Unpaid Water Bills
Reopen Fee

- For Temporary Disconnection - Php 100.00

- For Disconnection due to unpaid wb - Php 500.00

Availability of Service

Monday to Friday - 8:00am to 5:00pm (Except Holidays)

Location

CWD Office Front Desk - Commercial Division

For Inquiries of installation status

Front Desk
Call (055) 251-2669; (055) 543-9259

STEPS	CONCESSIONAIRE	OFFICE STAFF	DURATION	PERSON-IN-CHARGE	DOCUMENT
	Ask for priority sequence (letter)	Direct to Front Desk	1 min	Guard on Duty	Priority sequence (letter)
	Inquire account status	Ask authorization letter from registered person Advise payment Discuss mode of payment Prepare Promissory Note (Case to case basis)	30 mins	Odette Tesoro Constancia Panela Julia Lobrino Pevey Alarcon	Authorization Letter Valid ID Form SC 006: Promissory Note Form SC 006: Promissory Note
		Prepare Service Request	5 mins	Odette Tesoro Constancia Panela	Form SR 005: Service Request for Reconnection
	Ask for priority sequence (number)	Direct to Guard	1 min	Odette Tesoro Constancia Panela	Ask for priority sequence (number)
	Pay Unpaid Water Bills	Receive payment, Issue Billing Receipt	5 mins per water bill	Marriane C. Cruz Nida L. Jabon	Billing Receipt
	Payment of Reconnection Fee	Receive Payment, Issue O.R.	5 mins per O.R.	Arlene R. Jabinal	Official Receipt
	Return Form SR 005: Service Request for Reconnection with Official Receipt/Billing Receipt to Front Desk	Receive and input OR number in Form SR 005 and forward to Engineering Division	5 mins	Odette Tesoro Constancia Panela	Form SR 005: Service Request for Reconnection Official Receipt Billing Receipt
		Approval of Service Request Assign, record & dispatch Personnel	1 hour	Engr. Miguel Macaspag Engr. Herminia Tuazon Macario Gabunar	Form SR 005: Service Request for Reconnection
		For Padlocked proceed to step 8 For removed water meter proceed to step 5
		Preparation of Requisition & Gate pass for Water Meter & Materials	15 mins	Engineering Staff
		Approval of Requisition & Issuance Slip Approval of Gate Pass	1 hour	Assigned Plumber Herminia Tuazon Eusebia Christina Yboa Engr. Ralph S. Uy Pacita B. Macaspag
		Issuance of Materials & tools needed	30 mins	Pacita B. Macaspag Suzette T. Cabuñag
		Reopen serviceconnection	1 day	Assigned Plumbers
Total : 1 day, 2 hours & 52 mins