Copyright © 2018 | Catbalogan Water District
Re-open of Water Service Connection
Disconnected below three Months
Who may avail?
- Disconnected customers that have already paid their arrears and reconnection fee
Fees
- Payment of Unpaid Water Bills
- Reopen Fee
- For Temporary Disconnection - Php 100.00
- For Disconnection due to unpaid wb - Php 500.00
Availability of Service
- Monday to Friday - 8:00am to 5:00pm (Except Holidays)
Location
- CWD Office Front Desk - Commercial Division
For Inquiries of installation status
- Front Desk
- Call (055) 251-2669; (055) 543-9259
STEPS
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CONCESSIONAIRE
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OFFICE STAFF
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DURATION
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PERSON-IN-CHARGE
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DOCUMENT
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Ask for priority sequence (letter)
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Direct to Front Desk
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1 min
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Guard on Duty
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Priority sequence (letter)
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Inquire account status
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Ask authorization letter from registered person
Advise payment
Discuss mode of payment
Prepare Promissory Note (Case to case basis)
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30 mins
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Odette Tesoro
Constancia Panela
Julia Lobrino
Pevey Alarcon
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Authorization Letter
Valid ID
Form SC 006:
Promissory Note
Form SC 006:
Promissory Note
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Prepare Service Request
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5 mins
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Odette Tesoro
Constancia Panela
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Form SR 005:
Service Request for Reconnection
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Ask for priority sequence (number)
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Direct to Guard
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1 min
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Odette Tesoro
Constancia Panela
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Ask for priority sequence (number)
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Pay Unpaid Water Bills
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Receive payment, Issue Billing Receipt
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5 mins per water bill
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Marriane C. Cruz
Nida L. Jabon
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Billing Receipt
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Payment of Reconnection Fee
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Receive Payment, Issue O.R.
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5 mins per O.R.
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Arlene R. Jabinal
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Official Receipt
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Return Form SR 005: Service Request for Reconnection with Official Receipt/Billing Receipt to Front Desk
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Receive and input OR number in Form SR 005 and forward to Engineering Division
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5 mins
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Odette Tesoro
Constancia Panela
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Form SR 005:
Service Request for Reconnection
Official Receipt
Billing Receipt
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Approval of Service Request
Assign, record & dispatch Personnel
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1 hour
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Engr. Miguel Macaspag
Engr. Herminia Tuazon
Macario Gabunar
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Form SR 005:
Service Request for Reconnection
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For Padlocked proceed to step 8
For removed water meter proceed to step 5
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Preparation of Requisition & Gate pass for Water Meter & Materials
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15 mins
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Engineering Staff
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Approval of Requisition & Issuance Slip
Approval of Gate Pass
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1 hour
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Assigned Plumber
Herminia Tuazon
Eusebia Christina Yboa
Engr. Ralph S. Uy
Pacita B. Macaspag
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Issuance of Materials & tools needed
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30 mins
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Pacita B. Macaspag
Suzette T. Cabuñag
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Reopen serviceconnection
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1 day
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Assigned Plumbers
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Total : 1 day, 2 hours & 52 mins
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Contact Us
Home
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Citizen's Charter
About Us
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
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