Copyright © 2018 | Catbalogan Water District
JMK IT Solutions
In cooperation with
Reopening/Reconnection of Water Service Connection
Re-open of Water Service Connection

    Disconnected below three Months

   Who may avail?
  • Disconnected customers that have already paid their arrears and reconnection fee

   Fees
  • Payment of Unpaid Water Bills
  • Reopen Fee
            - For Temporary Disconnection                - Php 100.00
            - For Disconnection due to unpaid wb        - Php 500.00
                                  
   Availability of Service
  • Monday to Friday - 8:00am to 5:00pm (Except Holidays)

   Location
  • CWD Office Front Desk - Commercial Division

   For Inquiries of installation status
  • Front Desk
  • Call (055) 251-2669; (055) 543-9259



STEPS

CONCESSIONAIRE

OFFICE STAFF

DURATION

PERSON-IN-CHARGE

DOCUMENT

Ask for priority sequence (letter)
Direct to Front Desk
1 min
Guard on Duty

Priority sequence (letter)

Inquire account status
Ask authorization letter from registered person

Advise payment

Discuss mode of payment

Prepare Promissory Note (Case to case basis)
30 mins
Odette Tesoro
Constancia Panela



Julia Lobrino

Pevey Alarcon
Authorization Letter

Valid ID

Form SC 006:
Promissory Note

Form SC 006:
Promissory Note


Prepare Service Request
5 mins
Odette Tesoro
Constancia Panela
Form SR 005:
Service Request for Reconnection

Ask for priority sequence (number)
Direct to Guard
1 min
Odette Tesoro
Constancia Panela
Ask for priority sequence (number)

Pay Unpaid Water Bills
Receive payment, Issue Billing Receipt
5 mins per water bill
Marriane C. Cruz
Nida L. Jabon
Billing Receipt

Payment of Reconnection Fee
Receive Payment, Issue O.R.
5 mins per O.R.
Arlene R. Jabinal
Official Receipt

Return Form SR 005: Service Request for Reconnection with Official Receipt/Billing Receipt to Front Desk
Receive and input OR number in Form SR 005 and forward to Engineering Division
5 mins
Odette Tesoro
Constancia Panela
Form SR 005:
Service Request for Reconnection
Official Receipt
Billing Receipt


Approval of Service Request

Assign, record & dispatch Personnel
1 hour
Engr. Miguel Macaspag
Engr. Herminia Tuazon
Macario Gabunar
Form SR 005:
Service Request for Reconnection


For Padlocked proceed to step 8

For removed water meter proceed to step 5





Preparation of Requisition & Gate pass for Water Meter & Materials
15 mins
Engineering Staff




Approval of Requisition & Issuance Slip
Approval of Gate Pass
1 hour
Assigned Plumber
Herminia Tuazon

Eusebia Christina Yboa
Engr. Ralph S. Uy
Pacita B. Macaspag



Issuance of Materials & tools needed
30 mins
Pacita B. Macaspag
Suzette T. Cabuñag



Reopen serviceconnection
1 day
Assigned Plumbers

                                                                                             
                                                                                                            Total : 1 day, 2 hours & 52 mins

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Contact Nos.: (055) 251-2669; (055) 251-2670; (055) 543-9259
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
CATBALOGAN WATER DISTRICT
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