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Reopening/Reconnection of Water Service Connection
Reconnection of Water Service Connection

    Disconnected Over One Year

   Who may avail?
  • Service connection disconnected over one year

   Installation Fee
  • Residential / Gov't Offices Applicants       - Php 3,200.00
  • Commercial                                        - Php 3,500.00
  • Commercial A                                     - Php 3,500.00
  • Commercial B                                     - Php 3,430.00
  • Commercial C                                     - Php 3,360.00

   Notes
  • Free three (3) meters P.E. Pipe from tapping site
  • Materials after the meter shall be provided by applicants

   Requirements
  • Duly filled up Application Form
  • Brgy. Certification
  • Proof of Ownership : Land Title or Tax Declaration or Waiver from the barangay
  • Valid Community Tax Certificate
  • Photocopy of Government Issued ID
  • Concrete Cutting/Excavation Permit, if applicable
  • Survey Fee (Php 200.00)
  • Certificate of Attendance - Orientation/Seminar for NWSC (Friday @ 9:00 a.m.)

   Availability of Service
  • Monday to Friday - 8:00am to 5:00pm

Location
  • CWD Office Front Desk - Commercial Division



STEPS

CONCESSIONAIRE

OFFICE STAFF

DURATION
Turnaround Time

PERSON-IN-CHARGE

DOCUMENT

Ask for priority sequence (Letter)

1 min
Guard
priority sequence (Letter)
1
Inquire
Provide application form
With attached List of Requirements
Briefing of applicants
20 mins per applicant
Odette Tesoro
Constancia Panela
FORM 1 :
Application Form

2
Submit fully accomplished Application form and requirements
Receive and check the completeness of data and requirements
Prepare Service Request for Survey and Investigation
10 mins
Odette Tesoro
Constancia Panela
Form 1 :
Application Form

Form SR 001:
Service Request for Survey
Form SR 002
Service Request for Investigation
4
Attend orientation / seminar

Conduct/ Facilitate Orientation Seminar of CWD policies and guidelines
Issue certificate of Attendance
2 hours
Constancia Panela /
Julia P. Lobriño

Attendance Sheet

Form 2: Certificate of Attendance

6



Wait for Investigation
Investigation

approval 

2 days
Jerome Maglente
Richard Espina
Martin Palardon

Julia P. Lobriño
Form SR 002
Service Request for Investigation

Wait for Survey & Billing

Conduct Survey
2 days
Macario Gabunar
Form SR 001:
Service Request for Survey

Computation of billing & other necessary fees
15 mins
Engr. Miguel Macaspag
Engr. Herminia Tuazon

Form SR 001:
Service Request for Survey

8
Install after the meter pipeline and inform the frontline
Inform office that is ready to accept installation
Prepare service request for checkup after the meter pipeline
20 mins
Odette Tesoro
Constancia Panela

Form SR 003:
Service Request for Check-up after the meter pipeline
Conduct checkup of after the meter pipeline
1 day
Plumbers
Form SR 003:
Service Request for Check-up after the meter pipeline
9
Wait advise for payment
Inform applicant for payment
5 mins
Constancia Panela / Odette Tesoro


Pay Unpaid Water Bills
Receive payment, Issue Billing Receipt 
5 mins per water bill
Marianne C. Cruz
Nida L. Jabon
Billing Receipt

Payment of Installation fee other necessary fees
Receive Payment, issue O.R.
5 mins per O.R.
Arlene R. Jabinal
Official Receipt

Present O.R. and Billing receipt to front desk
Prepare Form SR 005: Service Request for Reconnection
5 mins
Odette Tesoro
Constancia Panela

Form SR 005: Service Request for Reconnection

Official Receipt

Billing Receipt

Ask for priority sequence (Number)

1 min
Guard
priority sequence (Number)
10
Payment of Installation Fee



Signing of Service Contract

Notarize Service Contract

Issuance of Receipt
20 mins
Arlene Jabinal /
Teller

Form SR 001:
Service Request for Survey
Official Receipt

Form 3: Service Contract


Refer to Steps on Installation of Water Service Connection
Installation of Service Connection



                                                                            
                                                                                                             Total : 4 days, 3 hours & 57 mins
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Contact Nos.: (055) 251-2669; (055) 251-2670; (055) 543-9259
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
CATBALOGAN WATER DISTRICT
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