Copyright © 2018 | Catbalogan Water District
Reopening/Reconnection of Water Service Connection

    Disconnected Below One Year but Over Three Months

   Who may avail?
  • Disconnected customers below one year but over two months that have already paid their arrears and reconnection fee

   Fees
  • For Requested Disconnection                - Php 100.00
  • Reconnection Fee                                - Php 500.00                               

   Availability of Service
  • Monday to Friday - 8:00am to 5:00pm (Except Holidays)

   Notes
  • CWD Office Front Desk - Commercial Division

   For Inquiries of installation status
  • Engineering Division c/o Engr. Miguel P. Macaspag
  • Call (055) 251-2669; (055) 543-9259



STEPS

CONCESSIONAIRE

OFFICE STAFF

DURATION

PERSON-IN-CHARGE

DOCUMENT


Ask for priority sequence (letter)
Direct to Front Desk
1 min
Guard on Duty
Priority sequence (letter)

Inquire account status
Ask authorization letter from registered person, if applicable
30 mins
Odette Tesoro
Constancia Panela

Authorization Letter

Government Issued ID

Pay Survey
Issue O.R.
5 mins per O.R.
Arlene R. Jabinal
Official Receipt

Present O.R. of Survey Fee to Front Desk
Prepare Form SR 002 Service Request for Investagation and Form SR 003 Service Request for Survey


5 mins
Odette Tesoro
Constancia Panela

Form SR 002
Service Request for Investigation
Form SR 003 Service Request for Survey

Wait for Investagation
Investagation



Approval
2 days
Jerome Maglente
Richard Espina
Martin Palardon

Julia P. Lobriño
Form SR 002
Service Request for Investigation


Wait for Survey & Billing
Conduct Survey
2 days
Macario Gabunar
Form SR 001:
Service Request for Survey
Computation of billing & other necessary fees
15 mins
Engr. Miguel Macaspag /
Engr. Herminia Tuazon
Form SR 001:
Service Request for Survey

Wait advise for payment
Inform customer for payment
5 mins
Constancia Panela /
Odette Tesoro
priority sequence (number)
9
Ask for priority sequence (number)

1 min
Guard


Pay Unpaid Water Bills
Receive payment, Issue Billing Receipt  .
5 mins per water bill
Marianne C. Cruz
Nida L. Jabon
Billing Receipt
2
Payment of Reopen Fee and other necessary fees
Receive Payment, issue O.R.
5 mins per O.R.
Arlene R. Jabinal
Official Receipt

Present O.R. and Billing receipt to front desk
Prepare Form SR 005: Service Request for Reconnection
5 mins
Odette Tesoro
Constancia Panela
Form SR 005: Service Request for Reconnection
Official Receipt
Billing Receipt
4

Approval of Service Request

Assign, record  & dispatch Personnel 
15 mins
Engr. Miguel Macaspag /
Engr. Herminia Tuazon

Macario Gabunar
Form SR 005: Service Request for Reconnection
5

Preparation of Requisition & Gate pass for Water Meter & Materials
15 mins
Engineering Staff

6

Approval of Requisition & Issuance Slip

Approval of Gate Pass

1 hour
Assigned Plumber
Herminia Tuazon

Eusebia Christina Yboa
Engr. Ralph S. Uy
Pacita B. Macaspag

7

Issuance of Materials & tools needed
30 mins
Pacita B. Macaspag
Suzette T. Cabuñag

8
Sign Accomplished Service Request
Reopen service connection
1 day
Assigned Plumbers
Form SR 005: Service Request for Reconnection
           
                                                                                                            Total : 5 days, 3 hours and 17 mins
Contact Nos.: (055) 251-2669; (055) 251-2670; (055) 543-9259
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
Philippine Standard Time :
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