Copyright© 2018 | Catbalogan Water District
Reopening/Reconnection of Water Service Connection

    Disconnected Below One Year but Over Three Months
 
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Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
SERVICES
Office or Division:
CWD Office Front Desk - Commercial Division
Classification:
Complex
Type of Transaction:
G2C - Government to Citizen
Who may avail:
Disconnected customers below one year but over three months that have already paid their arrears and reconnection fee.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Authorization letter from registered person, if applicable
Account Owner
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Ask for priority sequence (letter)
  1. Direct to Front Desk

1 min
Guard on Duty
Inquire account status
  1. Ask authorization letter from registered person, if applicable



30 mins
Customer Services Assistant
Commercial Division
Pay Survey Fee
  1. Issue OR
200.00
5 mins
Cashier
Commercial Division
Present O.R. of Survey Fee to Front Desk
  1. Prepare Form SR 002 Service Request for Investigation and Form SR 001 Service Request for Survey

5 mins
Customer Services Assistant
Commercial Division
Wait for Investigation

  1. Investigation


  1. Approval


1 day
Investigator
Commercial Division

Division Manager
Commercial Division
Wait for Survey & Billing
  1. Conduct Survey

1 day
Sewerage Maintenance Foreman
Engineering Division

  1. Computation of billing & other necessary fees

15 mins
Supervising Engineer
Engineering Division
Wait advise for payment
  1. Inform customer for payment

5 mins
Customer Services Assistant
Commercial Division
Ask for priority sequence (number)


1 min
Guard on Duty
Pay Unpaid Water Bills
  1. Receive payment, Issue Billing Receipt 

5 mins per water bill
Teller
Commercial Division
Payment of Reopen Fee and other necessary fees
  1. Receive Payment, issue O.R.
500.00
5 mins per O.R.
Cashier
Commercial Division
Present O.R. and Billing receipt to front desk
  1. Prepare Form SR 005: Service Request for Reconnection

5 mins
Customer Services Assistant
Commercial Division

  1. Approval of Service Request

15 mins
Division Manager
Commercial Division

  1. Preparation of Requisition & Gate pass for Water Meter & Materials

15 mins
Customer Services Assistant
Commercial Division

  1. Assign, record  & dispatch Personnel 

15 mins
Commercial Field Men
Commercial Division

  1. Approval of Requisition & Issuance Slip

  1. Approval of Gate Pass

1 hour
Division Manager
Commercial Division

General Manager
Division Manager
Admin Division

  1. Issuance of Materials & tools needed

30 mins
Property Officer
Admin Division
Sign Accomplished Service Request
  1. Reopen service connection

1 day
Commercial Fieldmen
Commercial Division
TOTAL
700.00
3 days,
3 hours & 17mins