Copyrightę 2018 | Catbalogan Water District
Attending Request for Repair Works

    All registered concessionaire of Catbalogan Water District may request for any repair works.
Contact Us
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About Us
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
SERVICES
Office or Division:
CWD Office Front Desk - Commercial Division
Classification:
Complex
Type of Transaction:
G2C - Government to Citizen
Who may avail:
All registered concessionaire
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
None

CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Ask for priority sequence (Letter)


1 min
Guard on Duty
Inform front desk for Request Details
  1. Assess request & Prepare Service Request for maintenance (no need of survey and investigation, Skip Steps 3- 6)

20 mins
Customer Services Assistant
Commercial Division
If request needs survey & investigation, Pay Survey Fee
  1. Issue OR
200.00
5 mins. Per OR
Cashier
Commercial Division
Present O.R. of Survey Fee to Front Desk
  1. Prepare Form SR 002 Service Request for Investigation and/or Form SR 001 Service Request for Survey

5 mins
Customer Services Assistant
Commercial Division

Wait for Investigation, if needed
  
  1. Investigation


  1. Approval

2 days
Investigator
Commercial Division

Division Manager
Commercial Division
Wait for Survey & cost of labor and materials

  1. Conduct Survey



  1. Computation of billing & other necessary fees

2 days



15 mins
Sewerage Maintenance Foreman
Engineering Division

Supervising Engineer
Engineering Division
Wait advise for payment
  1. Inform customer for payment

5 mins

Customer Services Assistant
Commercial Division
Ask for priority sequence (Number)


1 min
Guard on Duty
Payment of Repair Fee

  1. Receive Payment, issue O.R.
*see Services and fees
20 mins
Cashier
Commercial Division

  1. Preparation of Requisition & Issuance Slip, Gate Pass

2 hours
Assigned Staff
Engineering Division


  1. Assign plumber & schedule repair

10 mins
Division Manager
Engineering Division

  1. Approval of Requisition & Issuance Slip, Gate Pass

1 hour
Division Managers

  1. Issuance of Materials & tools needed

30 mins
Property Officer
Admin Division

  1. Prepare service request  for repair

15 mins
Customer Services Assistant
Commercial Division

  1. Conduct repair work

15 mins
Installation Team
TOTAL
*see Services and fees
4 days,
5 hours &
22 mins


Services and Fees
  • Transfer of Tapping
          a) Cluster
          b) Mainline
          c) Extension Line

Php 750.00 (plus materials)
Php 1,500.00 (plus materials)
Php 1,000.00 (plus materials)
  • Replacement of Ball Valve & Fittings
Php 200.00
  • Relocation of Water Meter
Php 300.00
  • Pull-out, Calibration, & Re-Installation of Water Meter
Php 500.00
  • Calibration of Water Meter
Php 100.00
  • Change of Registration
Php 75.00
  • Installation of Faucet
Php 75.00
  • Installation of Pipes
Php 15.00 per meter
  • Hydro Testing
Php 1,000.00 per one storey
  • Concrete Cutting
          a) Single
          b) Double

Php 75.00
Php 150.00
  • Restoration/Concreting 4"x4"
Php 150.00/lm
  • Concrete Breaking 4"x4"
Php 100.00/lm
  • Excavation
          a) Hard Rock
          b) Soft Rock
          c) Pure Soil

Php 4,000.00/cu.m
Php 3,000.00/cu.m
Php 500.00/cu.m