Copyright© 2018 | Catbalogan Water District
Reopening/Reconnection of Water Service Connection

    Disconnected Below Three Months

 
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Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
SERVICES
Office or Division:
CWD Office Front Desk - Commercial Division
Classification:
Simple
Type of Transaction:
G2C - Government to Citizen
Who may avail:
Disconnected customers that have already paid their arrears and reconnection fee
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Authorization letter from registered person, if applicable
Account Owner
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Ask for priority sequence (letter)
  1. Direct to Front Desk

1 min
Guard on Duty
Inquire account status
  1. Ask authorization letter from registered person
  2. Advice payment
  3. Discuss mode of payment



30 mins
Customer Services Assistant
Commercial Division

  1. Prepare Service Request

5 mins
Customer Services Assistant
Commercial Division
Ask for priority sequence (number)
  1. Direct to guard

1 min
Guard on Duty
Pay unpaid water bills
  1. Receive payment, issue billing receipt

5 mins
Teller
Commercial Division
Payment of Reconnection Pay
   a.    Disconnected within
         1 week
   b.    Disconnected over
         1 week
  1. Receive payment, Issue OR


100.00

500.00
5 mins
Cashier
Commercial Division
Return Form SR 005: Service Request for Reconnection with Official Receipt/Billing Receipt to Front Desk
  1. Receive and input OR number in Form SR: 005 and forward to Commercial Division

5 mins
Customer Services Assistant
Commercial Division

  1. Approval of Service Request
  2. Assign, record and dispatch personnel
  3. For padlocked proceed to step 12.1
  4. For removed water meter proceed to step 9

15 mins
Division Manager
Commercial Division


Commercial Field Men
Commercial Division

  1. Preparation of Requisition and Gate Pass for water meter and materials

15 mins
Customer Services Assistant
Commercial Division

  1. Approval of Requisition and Issuance Slip

  1. Approval of Gate Pass

1 hour
Division Manager
Commercial Division

General Manager
Division Manager
Admin Division

  1. Issuance of Materials and tools needed

30 mins
Property Officer
Administrative Division

  1. Reopen service connection

1 day
Assigned Plumbers
TOTAL
within 1 week
Php 100.00
over 1 week
Php 500.00
1 day,
2 hours &
52 mins