Copyright © 2018 | Catbalogan Water District
Reopening/Reconnection of Water Service Connection
Disconnected Below One Year but Over Three Months
Who may avail?
- Disconnected customers below one year but over two months that have already paid their arrears and reconnection fee
Fees
- For Requested Disconnection - Php 100.00
- Reconnection Fee - Php 500.00
Availability of Service
- Monday to Friday - 8:00am to 5:00pm (Except Holidays)
Notes
- CWD Office Front Desk - Commercial Division
For Inquiries of installation status
- Engineering Division c/o Engr. Miguel P. Macaspag
- Call (055) 251-2669; (055) 543-9259
STEPS
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CONCESSIONAIRE
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OFFICE STAFF
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DURATION
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PERSON-IN-CHARGE
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DOCUMENT
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Ask for priority sequence (letter)
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Direct to Front Desk
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1 min
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Guard on Duty
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Priority sequence (letter)
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Inquire account status
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Ask authorization letter from registered person, if applicable
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30 mins
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Odette Tesoro
Constancia Panela
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Authorization Letter
Government Issued ID
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Pay Survey
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Issue O.R.
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5 mins per O.R.
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Arlene R. Jabinal
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Official Receipt
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Present O.R. of Survey Fee to Front Desk
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Prepare Form SR 002 Service Request for Investagation and Form SR 003 Service Request for Survey
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5 mins
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Odette Tesoro
Constancia Panela
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Form SR 002
Service Request for Investigation
Form SR 003 Service Request for Survey
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Wait for Investagation
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Investagation
Approval
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2 days
|
Jerome Maglente
Richard Espina
Martin Palardon
Julia P. Lobriño
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Form SR 002
Service Request for Investigation
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Wait for Survey & Billing
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Conduct Survey
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2 days
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Macario Gabunar
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Form SR 001:
Service Request for Survey
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Computation of billing & other necessary fees
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15 mins
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Engr. Miguel Macaspag /
Engr. Herminia Tuazon
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Form SR 001:
Service Request for Survey
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Wait advise for payment
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Inform customer for payment
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5 mins
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Constancia Panela /
Odette Tesoro
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priority sequence (number)
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9
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Ask for priority sequence (number)
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1 min
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Guard
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Pay Unpaid Water Bills
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Receive payment, Issue Billing Receipt .
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5 mins per water bill
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Marianne C. Cruz
Nida L. Jabon
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Billing Receipt
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2
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Payment of Reopen Fee and other necessary fees
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Receive Payment, issue O.R.
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5 mins per O.R.
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Arlene R. Jabinal
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Official Receipt
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Present O.R. and Billing receipt to front desk
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Prepare Form SR 005: Service Request for Reconnection
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5 mins
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Odette Tesoro
Constancia Panela
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Form SR 005: Service Request for Reconnection
Official Receipt
Billing Receipt
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4
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Approval of Service Request
Assign, record & dispatch Personnel
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15 mins
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Engr. Miguel Macaspag /
Engr. Herminia Tuazon
Macario Gabunar
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Form SR 005: Service Request for Reconnection
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5
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Preparation of Requisition & Gate pass for Water Meter & Materials
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15 mins
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Engineering Staff
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6
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Approval of Requisition & Issuance Slip
Approval of Gate Pass
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1 hour
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Assigned Plumber
Herminia Tuazon
Eusebia Christina Yboa
Engr. Ralph S. Uy
Pacita B. Macaspag
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7
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Issuance of Materials & tools needed
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30 mins
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Pacita B. Macaspag
Suzette T. Cabuñag
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8
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Sign Accomplished Service Request
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Reopen service connection
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1 day
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Assigned Plumbers
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Form SR 005: Service Request for Reconnection
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Total : 5 days, 3 hours and 17 mins
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Contact Us
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Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
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